Refund & Cancellation Policy

Refund Policy

At Stellar Soul, we strive to provide the best quality products and customer experience. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

Refunds are only applicable in the following cases:

• Wrong product delivered • Damaged product received • Missing items in the package • Manufacturing defect 

2. Refund Request Timeline

Customers must raise a refund request within 48 hours of delivery by sharing:

• Order ID • Unboxing video • Product photos clearly showing the issue 

3. Non-Refundable Situations

Refunds will not be applicable for:

• Minor color variations due to photography/light effects • Change of mind after order confirmation • Used or damaged products after delivery • Incorrect address or failed delivery attempts by customer 

4. Refund Process

Once the issue is verified:

• Refunds will be processed within 5–7 business days• Amount will be credited to the original payment method or bank account  

Cancellation Policy

1. Order Cancellation

Orders can be cancelled within 6 hours of placing the order.

2. Cancellation after Dispatch

Once the order has been shipped, cancellation requests will not be accepted.

3. COD Orders

For Cash on Delivery orders, repeated fake or rejected orders may lead to restriction of COD facility for future purchases.

Return Policy

• Returns are accepted only for damaged or incorrect products. • Product must be unused and in original packaging. • Return shipping instructions will be shared by our support team after approval. • We offer a 3 days return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item. 

Contact Us

For any refund, return, or cancellation queries, contact us:

📧 Email: stellarsoul2024@gmail.com

📱 WhatsApp: +91-7494954088